WHERE DO WE DELIVER?
We provide shipping all over the United States.
HOW MUCH DOES SHIPPING COST?
We offer Free Standard Shipping on all orders.
DELIVERY TERMS
We use FedEx, 4PX, USPS, and UPS to deliver the product.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
- Handling time: 1 day (Monday–Friday)
- Transit time: 1–4 days (Monday–Friday)
- Order cut-off time: Midnight CST (Central Standard Time) UTC/GMT -6 hours
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
HOW DO I CHECK THE STATUS OF MY ORDER?
- When your order has shipped, you will receive an email notification that includes a tracking number to check its status.
- Please allow 48 hours for tracking information to become available.
- If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at team@powkey.tech with your name and order number, and we will investigate the issue.
REFUNDS, RETURNS, AND EXCHANGES
- We accept returns up to 30 days after delivery if the item is unused and in its original condition.
- If your order arrives damaged, please email us as soon as possible at team@powkey.tech with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis and will do our best to resolve the issue.
CONTACT US
If you have any further questions, please contact us:
- Phone: +1 (302) 495-3741
- Email: team@powkey.tech
- Mailing Address: 800 Capitol St, Houston, TX 77002, USA